運送政策

客單準備時間

所有的現貨訂單,需2-3天的工作天寄出。週日不寄送,如遇貨單數量較多的狀況,寄送時間可能會延遲,請容許我們多幾天時間準備您的禮物,如遇延遲較久的訂單,我們將會主動以E-mail或電話與您聯繫。

 

運送基本費用

  • 黑貓宅配T-cat:NTD 105元,寄送約2~3個工作天;可寄送台澎金馬。

  • 台灣郵政post office:NTD 80元,寄送約3~5個工作天;可寄送台澎金馬。

  • 台灣郵政post office(1):NTD 300元,寄送約7~14個工作天;可寄送香港、美國、澳洲、法國、德國、新加坡、南韓、紐西蘭。

  • 台灣郵政post office(2):NTD 500元,寄送約14~18個工作天;可寄送加拿大、北歐、泰國、英國、荷蘭、瑞士、義大利、西班牙,與其他地方。
     

運送免運送費準則

  • 台灣滿三千免運送費。

  • 台灣以外其他國家滿三萬免運送費,此條件僅限於使用台灣郵政寄送。

實際運送費用會在結帳時自動計算。

 

SHIPPING POLICY

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery fees

 

  • 黑貓宅配 T-cat:3.5 USD, 2~3 business days. Gifts can be sent to Taiwan, Penghu, Kinmen, Matsu.

  • 台灣郵政 post office:3.5 USD, 3~5 business days. Gifts can be sent to Taiwan, Penghu, Kinmen, Matsu.

  • 台灣郵政 post office(1):10 USD, 7~14 business days. Gifts can be sent to HK, the U.S.A., Australia , France, German, Singapore, South Korea, New Zealand.

  • 台灣郵政post office(2):17 USD,14~18 business days, Gifts can be sent to HK Canada, North Europe, Tailand, the U.K., Dutch, Switzerland, Italy, Spain.

Free shipping Standers

  • Free shipping over $3,000 NTD in Taiwan. 

  • Free shipping over $30,000 NTD to most common capital cities by Post office.

 

 

Shipping charges for your order will be calculated and displayed at checkout.

 

​退換方式

退貨方式

  • 產品寄售點取貨後不接受退貨

  • 官網下單購買,則享有到貨起算7天鑑賞期,如需退貨請於到貨起算七天內與我們聯絡 service@vivianmin.com 。

  • 退貨商品需保持原購買之完整狀態,包含商品以及配件並保留完好的包裝、保證卡、以及單據等,如商品損壞或使用過,恕不接受退貨。

  • 訂製商品依照個人尺寸以及需求製作,恕不接受退貨。

  • 您收到貨品後,如因運輸過程造成商品包裝破損不完整者,請於到貨七天內儘速與我們聯絡。

​換貨方式

  • 商品不接受補差額換貨。

  • 如需更換尺寸,因行政流程,可在鑑賞期間內依照退貨須知退貨,重新下單選擇您要的尺寸。

  • 跨國訂單退貨不包含運費負擔。

  • 訂製商品依照個人尺寸以及需求製作,恕不接受換貨。

​RETURN & REFUND POLICY

Return 

  • No returns are accepted after face to face picking up the products.

  • Placing an order on the official website, customers will enjoy a 7-day cooling off period right after receiving.

  • Acquiring to return items, please contact us within 7 days after receiving.

  • The returning goods must be kept in their original conditions, including all the packaging, guarantee card, and receipts. All items with shall be kept intact. If any items are damaged or used, returning requirement will not be accepted.

  • Customised products as same as bespoke products are made according to personal size and needs. Therefore, returns are not accepted.

  • If packaging is damaged or incompleted because of the transportation processes, please contact us within 7 days, same as the condition of returning items.

Exchange

  • There is no difference acceptable for replacement.

  • For size exchange or any condition exchange, due to the administrative process, customers can only return the products by replace an order.

  • The transporting fee is not included for international orders.

  • Customised products and bespoke products are made according to personal size and needs; therefore, no exchanges are accepted.

付款方式

綠界支付 

  • 信用卡 (一次付清)

  • ATM轉帳

    • 注意事項

    • 『點選文字』直接選取支付方式。

    • ATM繳款帳號不支援ATM櫃員機無卡存款功能及銀行臨櫃繳費(含無摺存款)。

    • ATM繳款帳號如須使用網路銀行轉帳,須自行向銀行申請開通「非約定轉帳」功能,如網銀無法使用請改用實體櫃員機進行轉帳。

    • 結帳金額若超過 199,999元或小於5元,無法使用信用卡付款。

    • 結帳金額若超過 49,999元或小於 11元,無法使用ATM櫃員機付款。

    • 結帳金額若超過 49,999元或小於 11元,無法使用網路ATM付款。

 

PayPal

PAYMENT METHODS

ECPAY 

 

PayPal